When equipment breaks down in your clinical lab, you must have someone you can depend on to service your instruments. Otherwise, your test turnaround times and other commitments could face serious delays and result in unhappy patients. Fortunately, you can find the right lab equipment service provider by knowing the things to look for when searching for quality repair and calibration services.
Experienced Field Service Engineers
Experience matters when it comes to servicing sophisticated lab equipment. Look for laboratory instrument service providers that employ technicians with a solid background in the specific types of equipment you use. Finding engineers who have previously been employed by original equipment manufacturers (OEMs) is also a plus due to their past experience.
These seasoned professionals will be familiar with the common issues that arise and can diagnose and resolve problems quickly. This will allow your lab to experience fewer problems and delays.
The Ability to Service Your Specialty
Not all lab equipment service providers offer the same experience and expertise. This makes it important to find a provider that specializes in servicing the specialized instruments that support your lines of testing.
They should know the specific types of tests you conduct and the equipment necessary for completing those tests. You can speak to other laboratories in your field for recommendations on how to find an instrument service provider with the specific skills and experience you require.
Excellent Equipment
A service provider is only as good as the tools they use. Top-tier providers invest in state-of-the-art equipment that allows them to offer comprehensive services. These tools not only enable a quick and accurate diagnosis of issues but also ensure high-quality repairs that meet industry standards.
Providers using outdated or generic tools may fail to diagnose problems correctly or cause further damage to your equipment. Always ask potential field service engineers about the types of tools they use to ensure they are capable of servicing your equipment effectively.
A Positive Reputation
One last thing to look for in a lab equipment service provider is a strong reputation. This can speak volumes about the reliability and quality of the provider.
Look for service providers who have earned positive reviews and testimonials from other medical laboratories. In addition, see if they can provide you with case studies about how they have helped similar labs.
Next Steps
Finding an equipment service provider that matches these criteria can help you reduce downtime in your lab and better ensure your technicians stay productive. At Lighthouse Lab Services, we are ready to respond promptly to your needs so you can continue providing your customers with the level of service they expect.
Contact us today for a complimentary consultation to learn more!